Toyota Announces Voluntary Recall on 8,000 2010 Model Year Tacoma 4WD Trucks to Inspect the Front Drive Shaft
TORRANCE, Calif., February 12, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall to inspect the front drive shaft on a small production run of certain 2010 model year Tacoma 4WD trucks. The front shaft in approximately 8,000 vehicles may include a component that contains cracks that developed during the manufacturing process. As those vehicles are used, the cracks may eventually lead to the separation of the drive shaft at the joint portion.

This condition only involves two specific front drive shaft production lot numbers installed in certain 2010 model year Tacoma 4WD vehicles. No other Toyota or Lexus vehicles are involved.

Dealers will be instructed to perform an inspection to identify the specific lot numbers located on the front drive shaft. Based upon the inspection results, in a limited number of cases, the front drive shaft may need to be replaced.

The inspection is estimated to take ten minutes. The inspection and/or replacement will be performed at no cost to the vehicle owner.

Toyota will notify owners by first class mail starting in mid-March, 2010.

Detailed information and answers to questions about issues related to this recall are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

MEDIA CONTACTS:
Toyota Motor Sales, Corporate Communications
(310) 468-5297
(310) 468-7359

Inspection of Power Steering Hose Position on Certain 2010 Camry Also Announced

Recalls Underscore Toyota’s Commitment to Address All Vehicle Quality and Safety Issues Promptly and Effectively

TORRANCE, Calif., February 8, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall on approximately 133,000 2010 Model Year Prius vehicles and 14,500 Lexus Division 2010 HS 250h vehicles to update software in the vehicle’s anti-lock brake system (ABS). No other Toyota, Lexus, or Scion vehicles are involved in this recall.

The ABS, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some 2010 model year Prius and 2010 HS 250h owners have reported experiencing inconsistent brake feel during slow and steady application of brakes on rough or slick road surfaces when the ABS is activated in an effort to maintain tire traction.

Toyota has responded to owner concerns with a running production change for 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage. The production change for the HS 250h is planned for later this month.

“We’re committed to doing everything we can – as fast as we can – to restore consumer trust in Toyota, and these recalls are part of this effort,” said Jim Lentz, President and Chief Operating Officer, Toyota Motor Sales. “We regret the inconvenience this recall will cause to Prius and HS 250h owners, and will do our best with the support of our dealers to make sure that it is conducted in the most trouble-free manner possible.”

Mr. Lentz continued: “As part of the quality improvement program announced by Toyota President Akio Toyoda last week, our company is undertaking a top to bottom review to ensure that our vehicles meet our own high standards of safety and reliability, now and for the future. We are taking steps to implement more stringent quality control across the company, to investigate customer complaints more aggressively and to respond more quickly to any safety issues we identify.”

The recall will allow Toyota dealers to perform the software update on 2010 Prius vehicles sold prior to this running production change. Only Prius vehicles produced since May 2009 and all HS 250h vehicles are subject to this recall. First- and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

The ABS system on the Lexus HS 250h is similar in design to the Prius. The software adjustment planned for HS 250h production and dealer modification is being finalized and will be announced very soon.

Toyota will begin mailing letters to Prius owners included in this recall next week and HS 250h owners within the next few weeks, to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

Separately, Toyota will conduct a voluntary safety recall on approximately 7,300 early production – 2010 model year Camry vehicles equipped with the 4 cylinder engine to inspect for a power steering hose that may be in contact with a front brake tube. This contact could lead to a hole in the brake tube and cause a brake fluid leak, increased brake pedal stroke and greater vehicle stopping distance.

Owners of the involved 2010 Camry vehicles will be notified by mail starting in the middle of February.

Detailed information about these recalls is available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

MEDIA CONTACTS:
Toyota Motor Sales, Corporate Communications
(310) 468-5297
(310) 468-7359

Source: Toyota Pressroom

www.youtube.com/watch?v=BUGHibAWciM

Updated Statement From Toyota Regarding Prius Brake Issue

TORRANCE, Calif., February 4, 2010 – Toyota is aware that NHTSA has opened a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA’s investigation.

Some customers have complained of inconsistent brake feel during slow and steady application of brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.  The system, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage.  A running production change was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage.

This preliminary evaluation addresses owner complaints specific to the 2010 Prius.  This condition is not related to either the floor mat entrapment recall or the sticky pedal recall currently in action.

Toyota will continue to evaluate the condition as it relates to owner complaints and will keep NHTSA informed of its progress.

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MEDIA CONTACTS:
Toyota Motor Sales, Corporate Communications
(310) 468-5297

(310) 468-7359

Media Web site: http://www.toyotanewsroom.com
Public Web site: http://www.toyota.com

Source: Toyota Press-room

Below the official press release of Toyota USA according the gas pedal problem on recalled vehicles:

Rigorously Tested Reinforced Pedals Will Eliminate the Excess Friction that Caused Sticking

Toyota Will Make Concerted Effort to Repair Recalled Vehicles as Quickly and Conveniently as Possible

TORRANCE, Calif., February 1, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc., today announced it will begin fixing accelerator pedals in recalled Toyota Division vehicles this week. Toyota’s engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances. In addition, Toyota has developed an effective solution for vehicles in production.

Parts to reinforce the pedals are already being shipped for use by dealers, and dealer training is under way. Many Toyota dealers will work extended hours to complete the recall campaign as quickly and conveniently as possible, some even staying open 24 hours a day. The company has also taken the unprecedented action of stopping production of affected vehicles for the week of February 1.

“Nothing is more important to us than the safety and reliability of the vehicles our customers drive,” said Jim Lentz, president and Chief Operating Officer, TMS. “We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can – as fast as we can – to make things right. Stopping production is never an easy decision, but we are 100% confident it was the right decision. We know what’s causing the sticking accelerator pedals, and we know what we have to do to fix it. We also know it is most important to fix this problem in the cars on the road.”

Lentz added: “We are focused on making this recall as simple and trouble-free as possible, and will work day and night with our dealers to fix recalled vehicles quickly. We want to demonstrate that our commitment to safety is as high as ever and that our commitment to our customers is unwavering.”

On January 21, Toyota announced its intention to recall approximately 2.3 million select Toyota Division vehicles equipped with a specific pedal assembly and suspended sales of the eight models involved in the recall on January 26.

Toyota vehicles affected by the recall include:
• Certain 2009-2010 RAV4
• Certain 2009-2010 Corolla
• 2009-2010 Matrix
• 2005-2010 Avalon
• Certain 2007-2010 Camry
• Certain 2010 Highlander
• 2007-2010 Tundra
• 2008-2010 Sequoia

No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, all of which remain for sale.

Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with “J” are not affected by the accelerator pedal recall.

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.

Detailed information and answers to questions about issues related to this recall are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

How Toyota Will Fix Recalled Vehicles

Toyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.

Toyota’s solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.

Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota’s intention to remedy both at the same time.

MEDIA CONTACTS:

Toyota Motor Sales, Corporate Communications
(310) 468-5297
(310) 468-7359

Media Web site: http://www.toyotanewsroom.com
Public Web site: http://www.toyota.com

Source: Toyota Press-room

The same models of Toyota Motor Corp. which has been called back in the U.S., Europe and China are on the roads of Japan as well. But since they use different supplier of parts and hence they are out of trouble with reference to defective gas pedals.

Naeko Kawamata, a salesgirl at a Tokyo Toyota trader stated on Saturday that; “Some of our customers express sympathy about Toyota’s overseas problems. But we aren’t getting queries on recalls.”

Tokyo’s Waseda University business and economics professor Hideaki Miyajima said that, “Toyota appears to be trying to respond with care. Toyota has grown to where it is now by sticking to safety standards. If it can overcome this problem, it can even make the experience a plus for its future.”

Some of the Japanese experts are hopeful the effect from the U.S. sufferings will pass off in a few months. This will happen only till Toyota reacts comparatively speedily to mend the trouble. They also feel that this crisis has surfaced only because the auto manufacturer spread out too rapidly over the last number of years, making it hard to copy the “Toyota Way,” recognized for faultless quality checks, outside Japan.

Source: Examiner

Brian Lyons the Company spokesman stated that he was not aware as to when the parts would reach or the duration it would take the car manufacturers to finish fixings on the 4.2 million vehicles universal out of which 2.3 million in the U.S. He alleged that Toyota did not yet decide whether to fix the accelerators or restore them altogether. He further stated that Toyota was to make public particulars sometime next week as to how it thinks to resolve the problem.

On Friday, Akio Toyoda the Toyota CEO stated publicly for the first time with regard to the recall. In Davos, Switzerland, at the World Economic Forum he stated to the Japanese broadcaster NHK: “I am very sorry that we are making our customers feel concerned.
“People can feel safe driving in the current situation,” he added. “Please trust that we are responding so it will be even safer.”

Jim Guest the president of Consumers Union stated that “Although incidents of sudden acceleration are rare, we are taking this action because the vehicles have been identified as potentially unsafe without a fix yet being available to consumers.”

Toyota blocked marketing 8 U.S. models, which includes the top-selling Camry, on Tuesday. It also declared that it will cease constructing them till the trouble is fixed.

The different models which are being recalled are: iQ (Nov 2008 – Nov 2009); Aygo (Feb 2005 – Aug 2009); Auris (Oct 2006 – 5 Jan 2010); Yaris (Nov 2005 – Sep 2009); Verso (Feb 2009 – 5 Jan 2010); Avensis (Nov 2008 – Dec 2009); Corolla (Oct 2006 – Dec 2009) and RAV4 (Nov 2005 – Nov 2009). No other Toyota models are involved.

Tadashi Arashima who is the Toyota Motor Europe president and CEO remarked in a statement that “Toyota’s policy is to put its customers first in all circumstances.” He further stated that; “We understand that the current situation is creating concerns and we deeply regret it. We would also like to reassure customers the potential accelerator pedal issue only occurs in very rare circumstances. The announced action is a preventive measure aimed to guarantee the highest safety standards to all customers.”

The recall was due to the European unit affirming that 26 happenings – and perhaps more were recorded after its throttle pedal mechanism clinging trouble had turned up.

Toyota announced that: “A running change in production using different parts has already been implemented model-by-model for the models on sale in Europe. Therefore there is no need or intention to stop production in Europe.” Toyota further stated that it did not get news of any accidents even though it notified owners with concerns to reach their adjacent dealer.